Online Store FAQ
Ready to ship items will be shipped out the following business day. We ship via USPS with insurance and tracking. Please let us know if you'd like signature required for your parcel.
International orders will be shipped via USPS flat rate with tracking. International custom fees are the responsibility of the purchaser.
Custom and Back Ordered Items
Items that are made to order or are back ordered will take time to create. Generally, items take 1-3 weeks for us to fulfill, but can often times be quicker. We will keep you updated on the progress of your order during our production process. Custom orders are not returnable.
Returns and Exchanges
Would you like to return one of your items? No problem!
We offer full refunds for non-custom orders within 7 days of delivery. Items must be in unused condition with tags still attached.
In Store FAQ
Kyle Chan Design is open 11:00 AM - 5:00 PM Daily
To create an exceptional experience for every customer, appointments are preferred.
Transactions are handled with bank-grade security.
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.